Outlook Integration Issues

Outlook Integration issues are one of the most regular issues raised and one of the easiest to troubleshoot/fix.
Saleslogix primarily uses 2 .dll files for it's integration with Microsoft Outlook, slmn.dll and slxab32.dll.


The slmn.dll stands for 'Saleslogix Mail Notification' and is used for recording emails to the Saleslogix history.
The slxab32.dll stands for 'Saleslogix Address Book'. This is the functionality is used for the connection to/ Selection of contacts from Saleslogix for emails.


There are 2 quick ways to tell if Saleslogix is integrated with Outlook. The first indicator is in the SLX client, in the bottom right of the screen there should be a small envelope icon to the right of the Time/Date. If the envelope has a red circle with a line through it, this indicated that SLX is not integrated with Outlook or not logged in.
The second indicator is within Microsoft Outlook. If SLX is successfully integrated there will be a few buttons visible, 'Record to history', 'Go to SLX' and when sending an email, 'Send SLX'.


If you believe that Saleslogix should already be connected to Outlook but the buttons aren't visible in Outlook, the first thing to check is the 'Disabled Items' in Outlook. You can access this by going to Help > About Microsoft office Outlook > Disabled Items. Ensure that neither of the .dll files are mentioned in here and also that there are no references to Saleslogix. If there are no disabled items affecting SLX you can do the following:

Restart the PC and don't open Outlook

Go to START

RUN

Type in CMD

Type C:\

Type CD PROGRAM FILES

Type CD SALESLOGIX

Type REGSVR32 /U SLXAB32.DLL

Press OK

Type REGSVR32 /U SLMN.DLL

Press OK

Type REGSVR32 SLXAB32.DLL

Press OK

Type REGSVR32 SLMN.DLL

Press OK

Open Saleslogix (You should be prompted to enter your login details to connect SLX to outlook).

This will first unregister the .dll files and then re-register them.

The above will resolve the most common Outlook integration issues. I hope this helps!